Web 2.0 and how CIO can use collaboration tools to improve organizational effectiveness

In this paper IBM gives example of 4 keys to a successful, sustainable Web 2.0 initiative for business growth:

  1. Put business first
  2. Embed  tools
  3. Focus on roles
  4. Foster a collaborative culture

IBM also talks about 4 dimension that were uncovered to the ROI of Web 2.0:

  • Improved growth through innovation
  • Faster task execution
  • Improved efficiency
  • Increased empowerment of key resource

It also talks about the unique role of the CIO to facilitate the implementation and use of web 2.0 technologies in order to bring tacit and explicit knowledge to every employee in the company through collaboration and social networking tools.
Those collaboration tools could help employees perceive their work as more enjoyable and productive, thus remain

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